Search Jobs
Find a job you’ll love!
Service Desk I
Tempe, AZ US
Job Description
Bilingual Help Desk Support
We’re hiring a Help Desk Tech I to provide friendly, first-line IT support for employees across the organization. You’ll be the first point of contact for day-to-day technical issues—helping users resolve common hardware, software, and connectivity problems while delivering an excellent customer experience.
What you’ll do
- Respond to IT support requests via phone, email, chat, and ticketing tools
- Create, track, prioritize, and resolve tickets in alignment with service-level expectations
- Troubleshoot common hardware issues (laptops/desktops, printers, and peripherals)
- Support user access needs (password resets, account unlocks, basic permissions)
- Assist with basic connectivity issues (Wi-Fi, VPN, and general network access)
- Escalate complex issues to senior support teams when appropriate, with clear documentation
- Record solutions and troubleshooting steps to support consistent resolution and knowledge sharing
- Follow security standards, policies, and IT best practices
- Maintain professionalism, empathy, and clear communication in every interaction
What we’re looking for
- 1–3 years of IT support and/or customer-facing service experience
- Entry-level IT certification (CompTIA A+, ITF+, or similar) or actively working toward one
- Familiarity with Windows and/or macOS environments
- Strong communication skills, reliability, and a customer-first mindset
- Bilingual (English/Spanish)
Nice to have
- Exposure to a ticketing system (e.g., ServiceNow, Jira, Zendesk, Freshservice)
- Basic familiarity with Microsoft 365 and/or Active Directory concepts
- Experience supporting remote users (VPN, MFA, home office setups)
What’s in it for you
- A stable, team-oriented environment with opportunities to grow in IT support
- Hands-on experience across common end-user technologies and support workflows
- Training and mentorship to build your technical foundation
NOTE: This is a 4 - 6 month contract to perm opportunity.
Work Authorization
Must be a US Citizen or Greencard Holder
For immediate consideration, please email your resume to Kari@the-finders.com
Meet Your Recruiter
Kari Hanna
Senior Talent Partner
Kari Hanna
Senior Talent Partner
Recruiting for over 20 years
Alma Mater: Minnesota State University
With over 20 years of full-cycle recruiting experience, Kari brings a strategic, relationship-driven approach to connecting great candidates to the right opportunities. Her background spans in-house, agency, and public-sector recruiting, supporting roles from technical and operational positions to senior leadership.
Kari is known for delivering a high-touch, transparent recruiting process that prioritizes candidate experience while helping organizations make strong, long-term hires. She quickly clarifies what success looks like in each role, builds targeted talent pipelines, and partners closely with hiring managers to balance speed, quality, and alignment.
Candidates value Kari’s clear communication, responsiveness, and genuine advocacy throughout the hiring process—leaving every interaction feeling respected and well-prepared, regardless of the outcome.
“Behind every resume is a real person and helping them land the right opportunity can change their confidence, their family, and their future.”
Spare time: spending time with friends and family, soaking up Arizona sunshine, discovering new spots and restaurants, local events and weekend adventures