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Operations Director
Job Description
Are you a Dynamic Operations Leader with Proven Success leading an Operations Department and team? Are you both a Strategic and Tactical Leader that’s motivated by enhancing operational and customer experience? Are you a People-Centric Leader who enjoys coaching and mentoring a high-performing accountable team? If so, this Operations Director position may be a match for you!
The Operations Director reporting directly to the CEO, will oversee U.S. Operations supporting network operations, customer support, infrastructure, service delivery, logistics and advanced service teams. You will manage the operations department and team to drive operational execution through strategic leadership, collaboration and coaching while maintaining strong customer satisfaction, reliability, efficiency and scalability. You will serve as part of the U.S. Leadership team and partner cross-functionally with Product, Finance, Sales and System Administration teams as well as global leaders to support overall organizational growth.
Why this Company & Position?
- Global Company in business for 20+ years
- Leading Tech Company serving over 18,000 global customers
- Join a supportive team that fosters a “family-like” culture
- Values Work/Life balance with generous Paid Time Off
- Team-Building Events that build camaraderie
- Competitive Salary Range: $148-195K + 10% Individual Bonus + Company bonus
- Great Benefits Package: 100% Employer-Paid Medical, Dental, Vision + 401K with 100% Match on contributions + Monthly Car Allowance + FSA
- Location: Hybrid in Manassas, Virginia (After minimum 90 days)
Background Profile:
- Bachelor’s Degree | MBA is Preferred
- 20 years of progressively responsible Operations experience
- 10+ years Operations Leadership experience managing an Operations department and large distributed technical teams in multiple locations
- REQUIRED: Experience in Data Center, Hosting, Infrastructure, i.e., (IaaS= Cloud, BareMetal, Dedicated Servers, VPS, Colocation, CDN)
- You have a strong understanding of service delivery models, customer support environments, data center infrastructure and network operations
- Proven track record of Strategic Operational Execution & Planning with strong analytical & decision-making skills
- You bring Exceptional Communication, Stakeholder Management & Engagement skills cross-functionally across the business
- Demonstrated experience managing operational service contracts, vendors & suppliers
To be IMMEDIATELY considered, APPLY today!
Meet Your Recruiter
Cathy Heck
Division Director |Human Resources
Recruiting since: 2018
Alma mater: Dominican University in River Forest, Illinois
A relationship-oriented and tenacious recruiter, Cathy is relentless in her quest to match great companies and people. As a former sales and marketing professional, she has been creating positive outcomes through solid business relationships for more than three decades. Her sophisticated follow-through and rapport-building skills help companies with urgent hiring needs find the right direct-hire, contract to hire, and contract HR and IT professionals. Candidates appreciate the time she takes to provide expert-level resume and interview advice so they can live their best career life.
“No other career has stretched my skillset or brought me this much joy. I have a passion for the hunt and I am purpose-driven. The Finders are like family—we enjoy dinners together, laugh on our calls, and celebrate each other’s personal milestones and professional successes.”
Spare time: Dog life, family, board games, binge-worthy shows, playcations, coffee