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Bilingual Service Desk Technician
Job Description
In this hybrid, Bilingual ( Spanish / English) Contract Technical Support role, you have the chance to join a long-standing, employee-owned company in Phoenix and the timing couldn’t be better!
Company Information:
- Been in business over 100 years
- 4-6 Month W2 Contract to hire
- Great culture and leadership
- Hybrid Position in Phoenix near Sky Harbor Airport
Pay rate - $25-$28/ hr depending on experience
Position Summary
The Service Desk I is an entry-level IT support role responsible for providing first-line technical assistance to end users. This position serves as the initial point of contact for IT-related issues, troubleshooting basic hardware, software, and network problems while delivering excellent customer service.
Key Responsibilities
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system
- Log, track, prioritize, and resolve service desk tickets in accordance with SLA guidelines
- Troubleshoot basic hardware issues (desktops, laptops, peripherals, printers)
- Assist with user account management (password resets, access requests, basic permissions)
- Support basic network connectivity issues (Wi-Fi, VPN)
- Escalate unresolved or complex issues to Service Desk II or other IT teams as appropriate
- Document solutions, procedures, and troubleshooting steps in the knowledge base
- Follow IT policies, security standards, and best practices
- Always maintain a high level of customer service and professionalism
Required Qualifications
- 1-3 years of IT support or customer service experience.
- Entry-level IT certifications (CompTIA A+, ITF+, or similar)
- Basic knowledge of Windows and/or macOS operating systems
- Strong communication and customer service skills
- Fluent (conversational and written) in Spanish and English
- Must be a US citizen to be considered
To be IMMEDIATELY considered, APPLY today or send a resume to eric@the-finders.com
Meet Your Recruiter
Eric Posner
Senior Talent Finder and Account Manager
Recruiting since: 2008
Alma mater: Arizona State University
Driven by his long-standing desire to serve, you can count on Eric to go the extra mile and build a relationship that withstands the test of time. As a Senior Talent Finder and Account Manager at The Finders, he leverages his technical and business acumen to help companies identify the market’s preeminent infrastructure, developer, and senior leadership personnel. Plus, countless job seekers benefit from Eric’s career path expertise, as well as his highly effective candidate advocacy.
“I’ve always loved helping others. I worked in the restaurant industry for more than 15 years before falling in love with recruiting and many skills directly transferred, such as how to skill build, create rapport, multitask, work under pressure, communicate, understand people, and ensure that everyone has a positive experience.”
Spare time: Painting, outdoors, foodie
Sports: Arizona Cardinals, Phoenix Suns